It's COMCASTIC!

Everyone has their own Comcast story. A tale of a time Comcast made you run the gauntlet…forcing you to throw down the gauntlet. And we’re not talking a game for Xbox.

Here’s mine:

I logged on to Comcast.com to pay a bill, but encountered a typical problem…I couldn’t remember my password. (Remembering numerous passwords, PINS, userwords, and security questions has become impossible.) Before I was allowed to create a new password for my account…I had to answer a security question. “What is your favorite beverage?”

Huh? I hadn’t remembered choosing that question, but I figured it would be a breeze...slam-dunk/down-the-hatch easy. Heck, I know my favorite drinks. So I entered:

Wine? NOPE

Margarita? NOPE
Vodka Tonic with lime? Nope NOPE

I gave it my best shot…but I came up short in the beverage category.

They then instructed me to enter an instant messaging chat room with an agent named “Charlie”, who was there to “help”…which is a total crock of “pleh.” (“Help” spelled backwards.)

Our IM convo went:

Agent Charlie: “Hi, this is Charlie. Please provide the following information so I can authenticate your account:

Full name
Comcast account number (which is 13 digits long)
Billing address
4 digit social security

(Woo Hoo. I had all 4 numbers. Bing, Bing, Bing, Bing. 100 percent on my first test.)

Agent Charlie: Thank you. Please wait a few minutes.

Wait.. wait.. wait..

Katwoman: “Any more hoops, Charlie?”

Agent Charlie: “What is the 4 digit security pin you used during your installation of your phone service?”

Katwoman: “From 5 years ago?”

Agent Charlie: “What is the 4 digit security pin you used during your initial installation of your phone service?”

Katwoman: “Hey…my Blood Type is AB+ and my shoe size is 6 and half. I used to be a size 6 before children. If you were a woman, Charlie, you would understand.

Agent Charlie: “I need this to authenticate your account.”

Katwoman: “Sorry Charlie, but this is comcastic ridiculous. There’s more security on my Comcast account than there is security at a Dave Matthews concert. “The Space Between”… is huge. Buh Bye, Charlie.

Anywhooooooooooooooooo………............…...

I decided to go back to the first screen and try again with my favorite beverage. I was determined to give it the ole college try…just like most college students do with their beverages.

Rum Runners? NOPE

Beer? NOPE
Water? BINGO

Apparently water is my favorite beverage? Go figure. I must have been on the security question wagon that day.

I was then asked to come up with a new password…one that would be considered strong…something between 8 and 14 characters in length and containing at least one capital letter and one special character.

I decided to think of something I would not have a chance of forgetting. Easy…………Comcastsucks!

“Hey Charlie, that strong enough for ya???”